Last Updated: 29 September 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE. By accessing or using motionandgear.com (the “Website”), you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, you must not use this Website or any services provided through it.

1. General

motionandgear.com is an e-commerce website owned by ORSA Retail General Trading Co. L.L.C and operated in Dubai, United Arab Emirates, with our office at Royal Class Business Center, Arjumand Offices and Retail 308-388, P.O. Box 294474, Dubai Investments Park, Dubai, UAE.  By accessing the Website or placing an order, you agree to these Terms & Conditions. We may update these Terms by posting a revised version and its effective date. Revised Terms apply to future use and orders; they do not change an order already accepted before the revision took effect. We may modify or withdraw Website features, subject to obligations relating to accepted orders and applicable law.

2. Eligibility

To make a purchase on Motion & Gear, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher. By placing an order, you represent and warrant that you are legally capable of entering into binding contracts and that you meet this age requirement. If you are under 18, you may use the Website only with the involvement and supervision of a parent or legal guardian, and we reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe that the age requirement is not met.

3. Product Information

We take reasonable care to ensure that product descriptions, specifications, photographs and prices on the Website are accurate and up to date. Minor differences may arise from screen colour settings, manufacturing tolerances or manufacturer packaging changes. We will disclose material changes to a product before fulfilling an affected order. Nothing in this section limits your rights if goods are defective, misdescribed or otherwise fail to conform to your order or applicable UAE law.

Pricing Errors & Accuracy: If we identify an obvious error in pricing, availability or product information before accepting an order, we may correct the information and ask you to confirm whether you wish to proceed, or decline the order and refund any amount charged. If an error is discovered after acceptance, we will contact you and handle the matter in accordance with applicable law. Nothing here removes our responsibility for accurate information or your statutory remedies.

Product Availability: All products shown on our Website are subject to availability. We may limit the quantities of any products we offer, and we reserve the right to discontinue any product at any time.

4. Orders

By placing an order through our Website, you are making an offer to purchase the product(s) selected, subject to these Terms & Conditions. Once you submit your order and payment, we will send you an order acknowledgment email summarizing the items in your order. This acknowledgment does not signify our acceptance of your order; it is simply a confirmation that we received it.

Order Acceptance: Our acceptance of your order, and the formation of a binding contract between you and Motion & Gear, will occur only when we dispatch the product(s) to you (or begin providing the service you ordered). We reserve the right to accept or reject any order in our discretion. Until the goods are dispatched, no contract is formed. If we decline to accept your order, we will attempt to notify you using the contact information you provided.

Non-Acceptance of Orders: We may refuse or cancel an order for any reason, including but not limited to the following circumstances:
- The product you ordered is out of stock or unavailable.
- We are unable to obtain authorization for your payment or suspect fraud.
- There was an obvious error in pricing, product description, or other relevant information on our Website.
- You do not meet the eligibility criteria or other terms of this Agreement (for example, you are under the required age or the delivery address is outside our service area).

If your order is canceled after payment has been processed, we will issue a full refund of the amount paid by you (using the original payment method). Order quantity limits may apply; we reserve the right to limit the number of units of any products ordered per person, per household or per order. These restrictions may be applied to orders placed by the same account, the same credit card, and/or orders that use the same billing or shipping address. If such limits apply, we will inform you.

Order Changes and Cancellations: You may request a change or cancellation of your order by contacting us before the order has been processed for shipment. Once an order is being prepared or has shipped, changes or cancellations may not be possible. We also reserve the right to cancel orders at our discretion (with a full refund) if, for example, a product is mispriced, we suspect a violation of these Terms, or under circumstances where cancellation is necessary to prevent harm or fraud.

5. Pricing & Payments

All prices displayed on motionandgear.com are in United Arab Emirates Dirhams (AED), unless explicitly stated otherwise. Prices include any applicable VAT (Value Added Tax) as required by UAE law, unless indicated that a price is exclusive of VAT. We take care to ensure that pricing on the Website is accurate; however, if an error in the price of a product is discovered, we will handle it as described in section 3 (Product Information) above.

Payment Methods: We accept major UAE-issued credit and debit cards for online payment (and most non-UAE issued cards with a Visa or MasterCard logo). Cash on delivery is not available. All payments are processed securely through our trusted payment gateways which are PCI-DSS compliant, meaning they meet high security standards for processing payment data. Your card details are transmitted directly to the payment processor over encrypted connections and are not stored on our servers. We will never ask you to share your card PIN or online banking passwords. If you choose “save card” functionality (if available), note that card information is stored by the payment processor, not by us, in accordance with security standards.

Your card or payment account will be charged at the point of checkout for the amount of your order (after you confirm and submit the order). In some cases, we may pre-authorize your card or take a small temporary authorization to verify payment, which will be adjusted to the final amount. If paying by card, you must use a card that you are authorized to use, and by confirming your order, you confirm that the card or account is yours or that you have permission from the owner to use it. If the issuer of your payment card refuses to authorize the transaction, we will not be able to process your order and will not be liable for any delay or non-delivery.

Currency and Exchange: Charges for orders will be in AED. If you use an international card, your bank may charge conversion fees or the amount might differ slightly based on exchange rates or bank fees – such differences are beyond our control.

We reserve the right to modify our accepted payment methods at any time. Any such options will be indicated on the Website at checkout if available.

6. Delivery

Delivery Areas: We deliver across all seven UAE emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah). International delivery is currently unavailable. It is your responsibility to provide a complete and accurate shipping address and contact information for delivery.

Delivery Timeframe: Estimated delivery is 1–3 working days from order confirmation (excluding UAE public holidays). Central Dubai and Abu Dhabi often take 1–2 working days, while other emirates and remote locations usually take closer to 3 working days. While we strive to meet these estimated delivery times, they are estimates and not guarantees.

Risk of Loss & Title: Ownership of the goods passes to you upon delivery to the address you provided, subject to full payment. Risk of loss or damage in transit remains with Motion & Gear until the goods are delivered to you or a person you have authorised to receive them. If an order is lost or damaged in transit, please contact us so that we can arrange an appropriate replacement, refund or other remedy in accordance with applicable UAE law.

Delivery Process & Failed Attempts: Deliveries are made by third-party couriers. You or an authorised representative should be available to receive the parcel. If delivery cannot be completed because the address is incorrect, access is restricted or no one is available, we will seek to rearrange delivery. Reasonable additional delivery costs caused by these circumstances may apply if disclosed to you. If repeated attempts fail, we may cancel the order and refund amounts paid, subject to lawful and disclosed delivery charges. Your statutory rights remain unaffected.

Delays Beyond Our Control: We will notify you of material delivery delays when reasonably possible and work to resolve them. Events beyond our reasonable control do not affect remedies that cannot lawfully be excluded, including applicable rights relating to delayed delivery.

7. Returns & Refunds

For information on returns, exchanges and refunds, please refer to our Refund & Return Policy. In summary, eligible products may be returned within 14 calendar days of receipt under that policy, subject to its stated conditions. Defective, damaged, incomplete, incorrectly supplied or misdescribed goods may qualify for remedies under applicable UAE law regardless of the voluntary 14-day return window or requirements concerning unused goods and original packaging. Approved refunds will be made to the original payment method in accordance with the Refund & Return Policy and applicable law. This policy is in addition to, and does not limit, mandatory consumer rights under UAE law.

8. Prohibited Uses

You agree to use the Website only for lawful purposes and in accordance with these Terms. Prohibited activities include fraudulent or illegal conduct, disruption of service, unauthorized access, data mining, content misuse, and unauthorized commercial resale of products. Violation of any of these rules may result in termination of your access to the Website and potential legal liability.

9. Limitation of Liability

Subject always to any liability that cannot lawfully be excluded or limited under applicable UAE law, Motion & Gear and its owners, officers, employees, affiliates, agents, suppliers and partners are not liable for indirect or consequential losses arising from use of the Website or products to the extent permitted by law. Subject to the same qualification, our total liability for a claim arising from a particular product or service will not exceed the amount paid for that product or service. Nothing in these Terms excludes or limits statutory consumer rights, liability for defective goods or personal injury, or any other liability that cannot lawfully be excluded or limited.

10. Intellectual Property

All content included on the Motion & Gear Website (such as text, graphics, logos, images, audio clips, and software) is the property of ORSA Retail General Trading Co. L.L.C or its content suppliers and is protected by UAE and international intellectual property laws. You may not copy, reproduce, modify, publish, or distribute any material from our Website without our express prior written permission.

11. Privacy & Data Protection

Our collection and use of personal information are governed by our Privacy Policy. By using the Website, you acknowledge that you understand how we process your data in accordance with UAE data protection laws.

12. Governing Law and Miscellaneous

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Subject to any mandatory consumer jurisdiction rules, disputes shall be submitted to the competent courts of Dubai. This does not prevent you from submitting a complaint to a competent consumer protection authority. If any provision is invalid, the remaining provisions remain effective. These Terms, together with our Privacy Policy, Shipping Policy and Refund & Return Policy, govern your use of the Website and orders, subject to mandatory law.

If you have any questions about these Terms & Conditions, please contact us at info@motionandgear.com. Thank you for shopping with Motion & Gear.