Shipping policy

 

Last updated: 29 September 2026

 

At Motion & Gear, we aim to deliver your orders reliably and within the estimated timeframes below. This policy explains our delivery areas, processing times, shipping charges and procedures for delivery issues.

1. Delivery Areas

We deliver across all seven UAE emirates:

  • Abu Dhabi
  • Dubai
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

International delivery is currently unavailable.

Please provide an accurate physical delivery address and telephone number. A P.O. Box alone may not be sufficient for courier delivery.

If your location requires gate access, security clearance or specific delivery instructions, please provide these details when placing your order.

2. Order Processing and Delivery Times

Estimated delivery is 1–3 working days from order confirmation, depending on your location:

  • Central Dubai and Abu Dhabi: Often 1–2 working days.
  • Other emirates and remote locations: Usually closer to 3 working days; occasionally longer due to access or logistics.

Our working days are Monday to Friday, excluding UAE public holidays. Orders placed outside business hours, on weekends or public holidays are processed on the next working day.

Delivery times are estimates. High order volumes, weather conditions, access restrictions or other unforeseen circumstances may cause delays. We will endeavour to notify you if a significant delay is expected.

3. Delivery Charges

Any applicable delivery charge will be displayed at checkout before you confirm your order. Charges may vary depending on your location, order size or available promotions.

If your order qualifies for a free-delivery offer, this will be reflected at checkout.

For information about whether original delivery charges are refundable when returning a product, please refer to our Refund and Return Policy.

4. Urgent Delivery Requests

If you require urgent delivery or have a specific timing request, contact info@motionandgear.com before or immediately after placing your order.

We will confirm whether your request can be accommodated and whether additional charges apply. Urgent or expedited delivery is subject to availability and is not guaranteed unless confirmed by our team.

5. Receiving Your Order

Please ensure that someone is available to receive your parcel and that the telephone number provided is reachable.

The courier may contact you to confirm your location, arrange delivery or resolve access issues. Providing complete and accurate information helps avoid delays.

6. Failed Delivery Attempts

A delivery attempt may fail if nobody is available, the address is incorrect or incomplete, the courier cannot access the location, or the recipient cannot be contacted.

Following a failed attempt, the courier or our team will seek to contact you and rearrange delivery.

Extra charges caused by an incorrect address, customer absence or access restrictions will be communicated and agreed before another charged attempt.

If repeated contact attempts fail, the order may be cancelled and returned to us. Products will be refunded once returned in good condition; delivery charges may be retained where applicable.

Any approved refund will be processed to the original payment method in accordance with our Refund and Return Policy.

7. Damaged, Incorrect or Missing Items

Please inspect your order promptly after delivery. We recommend reporting visible damage, incorrect products or missing items within 24–48 hours to help us investigate quickly.

Email info@motionandgear.com with:

  • Your order number.
  • Details of the affected or missing item.
  • A description of the issue.
  • Photographs of the product and packaging, where practical.

Please retain the affected product and packaging where possible until we provide instructions.

The recommended reporting period does not remove your statutory rights or prevent you from reporting a defect discovered later. Remedies and return arrangements are explained in our Refund and Return Policy.

8. Payment

Cash on delivery is not available. Orders must be paid using an available payment method at checkout.

9. Contact Us

For delivery enquiries or assistance, contact:

Motion & Gear
Email: info@motionandgear.com

Please include your order number in your message. We normally respond within one business day, Monday to Friday, excluding UAE public holidays.

Nothing in this policy excludes or limits your rights under applicable consumer protection laws.