Privacy policy
Privacy Policy
Last updated: 29 September 2026
Motion & Gear is the trading name used on motionandgear.com (the “Website”) by ORSA Retail General Trading Co. L.L.C, Dubai, United Arab Emirates (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share and protect personal data when you visit the Website, place an order or contact us. We process personal data in accordance with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “UAE PDPL”).
1. Information We Collect
We may collect various types of personal information from you:
· Personal Information You Provide: When you use our Website or services, you may provide certain personal data to us, such as:
· Name
· Mobile number
· Email address
· Delivery address
· Payment information (processed securely via trusted service provider; we do not store your card details)
- Order history (records of your purchases with us)
- Automatically Collected Information: When you interact with our Website, we automatically receive certain technical information, including:
· IP address and general location data
· Device information (e.g. device type, operating system, and unique device identifiers)
· Browser information (browser type and version)
· Cookies and tracking data (see our Cookie Policy for details on how we use cookies)
· Usage and analytics data (e.g. pages visited, time spent, and Shopify analytics on user interactions)
2. How We Use Your Information
We use personal data to process and deliver orders, support customers, operate and improve the Website, protect against fraud, meet legal obligations, and send marketing communications where we have obtained any consent required by law.
· To process and fulfill orders, including confirming your order, delivering the products to you, and providing updates on your delivery status.
· To provide customer service, such as responding to your inquiries, complaints, or feedback and resolving any issues with your orders.
· To improve website performance and user experience, by analyzing how users navigate our site, testing changes in design or features, and ensuring the site functions properly on different devices and browsers.
· To send marketing communications about products and offers where you have given the required consent. You may withdraw consent or unsubscribe at any time using the link in a message or by contacting us.
· To comply with UAE regulations and legal obligations, such as maintaining proper business records, fulfilling duties under consumer protection laws, and responding to lawful requests by government authorities.
We do not sell personal data to third-party marketers. We use information for the purposes described in this policy and may create aggregated or anonymised information that no longer identifies an individual.
3. Payment Information & Security
Online payments are handled by the payment providers enabled at checkout. We do not store full payment card details on our own systems. We use appropriate technical and organisational safeguards for personal data, although no online system can be guaranteed to be completely secure. Please protect your account credentials and contact us if you suspect unauthorised access.
4. Sharing Your Information
We treat your personal information with care and confidentiality. We may share your data with trusted third parties only in the following circumstances and for the purposes described:
· Delivery Partners: We provide your necessary contact details (name, address, phone number) to our courier or delivery partners to fulfill and deliver your orders.
· Payment Processors: Your payment details are transmitted to our payment gateway and banking partners to process transactions on Shopify.
· Platform Hosting: The Website uses Shopify as its e-commerce platform. Shopify and its service providers may process account, order and technical data to operate the Website, subject to their applicable roles and contractual terms. Processing may occur outside the UAE.
· Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as IT support, analytics, email/SMS communications, or security services. These providers are given access only to the information necessary to perform their functions and are contractually obligated to protect it and use it only for those purposes.
· Government Authorities: If required by law, or if we believe in good faith that it is necessary to comply with a legal obligation, we may disclose your personal data to UAE government authorities, regulators, law enforcement, or courts. For example, we may share information in response to official requests or to meet national security or law enforcement requirements.
Aside from the above, Motion & Gear will not disclose your personal information to any other third parties without your consent, unless we are legally required to do so. We never sell your personal data to third-party marketers.
5. International Data Transfers
Our e-commerce platform and service providers may process personal data outside the UAE. Where an international transfer occurs, we take steps to ensure that it meets applicable requirements of the UAE PDPL, including appropriate safeguards or another lawful basis for the transfer where required. You may contact us for more information about relevant transfers.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the Website, remember preferences and understand Website use. Some optional technologies may support analytics or marketing. Where consent is required, we will ask for it through the Website’s cookie controls. You can also manage cookies in your browser, although blocking essential cookies may affect checkout or other functions. Please refer to our Cookie Policy or cookie settings for the technologies in use and your choices.
7. External Links
Our Website may contain links to external websites or services that are not operated by Motion & Gear (for example, links to a brand’s own site or informational resources). Please note that we have no control over the content or practices of those third-party sites, and this Privacy Policy does not apply to them. We are not responsible for the privacy practices of any site we do not own or control. We encourage you to review the privacy policies of any external sites you visit through links on our Website.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this policy, and to comply with applicable laws. This means:
· For orders and transactions, we retain personal and order information as long as needed to provide our services and as required for our records (for example, for warranty, accounting, or legal compliance purposes).
· If you create an account, we will retain your account information while your account is active. If you delete your account or it becomes inactive, we may remove or anonymize personal data associated with it, except for information we are required to keep for legal or regulatory reasons.
· In some cases, even if you request deletion, we may need to retain certain information (e.g., purchase records) to comply with laws (such as tax and financial reporting requirements) or to resolve disputes and enforce our agreements. In all cases, when we no longer have a legitimate need or legal obligation to retain your personal data, we will securely erase, anonymize, or otherwise delete it.
9. Your Rights
Under the UAE PDPL and other applicable laws, you have certain rights regarding your personal data. Subject to and in accordance with UAE law, you may request the following:
· Access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
· Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
· Deletion: You may request that we delete your personal data, where permissible, for example if it is no longer necessary for us to retain it. (Note: we may not be able to delete data that we are required to keep by law, or need to keep for legitimate business or legal purposes. We will inform you if such a situation applies.)
· Withdrawal of Consent: If we are processing your personal data based on your consent (such as for marketing emails), you have the right to withdraw that consent at any time. For instance, you can unsubscribe from our marketing emails using the “unsubscribe” link, or by contacting us to opt out of marketing.
These rights may also include data portability, restriction or stopping certain processing, and objection to certain automated decisions, where applicable under UAE law. To exercise your rights, contact info@motionandgear.com. We may verify your identity and may retain records where the law requires or permits us to do so. We will explain any refusal and respond within the timeframe required by applicable law.
10. Privacy Policy Updates
We may update this Privacy Policy when our practices or legal requirements change. We will post the updated version and date on the Website and provide additional notice where required. The version in effect at the relevant time explains our processing practices for that period.
11. Contact Us
The data controller for this Website is ORSA Retail General Trading Co. L.L.C, Royal Class Business Center, Arjumand Offices and Retail 308-388, P.O. Box 294474, Dubai Investments Park, Dubai, UAE. For questions or requests about this policy, please contact us:
· Email: info@motionandgear.com